Pictured with Brigham President Robert S.D. Higgins are nominee winners, Kathleen Marquis and the Office Services/Audiovisual Team

Across the Brigham, staff demonstrate their dedication to patients, families and colleagues through actions that elevate the experience of all who come through our doors. The Brigham Way is an employee recognition campaign that celebrates those individuals and teams who go the extra mile to foster a culture of excellence, respect and professionalism.

Each quarter, the Brigham Way nominees are honored at a luncheon hosted by Brigham President Robert S.D. Higgins, MD, MSHA. At the end of each calendar year, a Brigham Way Bonus Selection Committee convenes to recommend who among the year’s nominees are most deserving of a one-time spot bonus.

This year, the nominee pool consisted of 276 staff members. Of all the nominees, one individual, Kathleen Marquis, PharmD, and one team, Office Services/Audiovisual Team, received this additional recognition for their extraordinary contributions.

“Colleagues like these exemplify the incredible dedication and resiliency of our teams. They truly are champions of our culture here at the Brigham. I’m so proud to recognize them in this way, and sincerely thankful for their work and efforts,” Higgins said.

Learn more about the 2023 bonus winners in the words of their nominators:

Kathleen Marquis, PharmD, Clinical Pharmacist, Allergy and Clinical Immunology

Marquis was nominated 11 times by different colleagues for the spring 2023 luncheon. Below are a few excerpts from those nominations:

“Kathleen is the hidden bridge between the pharmacy department, floor nurses and Allergy/Immunology consultants who facilitate every single allergy procedure (skin testing, challenge, desensitization) for Brigham patients. She is the undisputed expert that Allergy/Clinical Immunology faculty turn to for complex medication allergy questions, pharmacology and pathophysiology. She is a patient, thoughtful educator, mentor and expert that Allergy/Clinical Immunology fellows reach out to for crafting and reviewing plans of care for patients who require allergy testing and procedures — ensuring exceptional patient safety in every procedure. Kathy also goes above and beyond in her job every day to lead and educate inpatient and outpatient nurses, physicians and pharmacists, creating a multidisciplinary team in service of every patient’s unique Allergy/Immunology needs.” 

Another colleague wrote:

“Kathy plays a key role in providing Allergy/Clinical Immunology with guidance and access to critical resources for allergy testing and desensitization. She is always available, including nights and weekends, knowing that her knowledge and expertise play significant roles in how we care for our patients. Even among the clinical pharmacy staff, Kathy is known for her special expertise and professionalism. All of us in Allergy/Clinical Immunology know her as a wonderful colleague whose cheerful demeanor and dedication are truly awe-inspiring!”

Office Services/Audiovisual Team

The Office Services/Audiovisual Team was nominated by two different colleagues:

“I am enthusiastically submitting a nomination for the BWH Audiovisual team, who go above and beyond to enhance the Brigham Experience for patients and for staff. For our patients, the AV team has taken the initiative to create and implement media carts that patients can use to watch a movie, play video games or stream their favorite TV series. For staff, they have modernized many conference rooms with new AV equipment, finetuning each webcam and microphone setting to enable seamless communications in this era of hybrid work. For our Brigham community, both at BWH and at BWFH, the AV team makes possible the professional audio and video quality of each Town Hall livestream and recording, without which we would not be able to engage our employees in a combined in-person and remote setting. Altogether, the AV Team’s creativity, attention to detail and dedication to our mission are true representations of the Brigham spirit and Brigham Way.” 

Another colleague wrote:

“The A/V team is always an extraordinary partner to the Office of Strategic Communication, but they truly outdid themselves with their recent support amid some challenging circumstances. With extremely short notice, they stood up a live and unplanned webcast for the Brigham Management Group, and the next day provided essential guidance and expertise to the MGB Collaborative Media team in preparing a systemwide video message for all 80,000 employees. Our plan changed multiple times that morning, yet Angel and his team never seemed to break a sweat. They do whatever it takes to make things happen, and they do it all with a smile.”