I’d like to give a shout-out to my colleagues and co-workers — including Dr. Robert Barbieri, Deborah Darveau, Aaron McDonald, Pamela Linzer, Lisa Maccioli and Sigfredo Salguero — for their unwavering support and incredible collaboration in Interpreter Services’ DirectResponse pilot and for their continual drive to roll it out to all Brigham on-call services outside business hours.
This program allows our limited-English proficiency patients and their families to receive equitable care and service without language barriers. The meetings, emails and tons of behind-the-scenes work paid off due to each one’s dedication, hard work and brilliant ideas. This is my brightest shining moment of 2022.
Yilu Ma, MS, MA, CMI
Director, Interpreter Services