“Interpreter Services does it again!”
“If only everything in life came with this level of high quality and reliable services…”
“Many thanks for your care, help and empathy.”
“Thanks for delivering top-notch service for our patients and providers.”
“Your interpreting really made a profound impact here.”
These are a few of the numerous appreciative messages we’ve received from our patients and Brigham colleagues over the past year. They are heart-warming and are the driving force behind our interpreters’ dedication and commitment to limited-English proficient (LEP) patients, who are disproportionately impacted by the pandemic. We take pride in our role in bridging the linguistic and cultural differences between our clinicians and patients, mitigating health disparities and achieving equity regardless of what language a patient speaks. In FY21, we completed over 164,000 interpreting and translation requests through face-to-face and remote modalities. These commentaries are our shining moments.
Yilu Ma, MS, MA, CMI
Director, Interpreter Services Department