Upon arriving at the Brigham, the first person to greet me was John Nyonnoh at the 15 Francis security desk. He stood, gave me a warm handshake and made me feel so welcome. He even told me about his family and showed me photos. His greeting reinstated everything I had heard about the Brigham: that everyone here is a family. This encounter made me feel incredibly lucky to be here. I’m immensely grateful that our patients, visitors, faculty and staff have such a terrific ambassador in John looking out for them.
Robert Higgins, MD, MSHA
President, Brigham and Women’s Hospital
Executive Vice President, Mass General Brigham