Senior leaders, including Incident Command leadership, reflect on this historic time and what they will remember most from their experience of guiding the institution through the pandemic response.

Betsy Nabel“In the midst of so much change, there was one thing that remained constant, and that was our commitment to our values. As an organization, we lived those values every day, drawing strength from one another and proving that we’re always stronger together.”

— Betsy Nabel, MD, President


Charles Morris“How would I describe our Brigham community’s response to the pandemic? Courageous and committed. We faced COVID-19 with strength, focus and resolve, proving yet again that Brigham Health triumphs in the face of crisis.”

— Charles A. Morris, MD, MPH, Vice President, Medical Affairs, and Associate Chief Medical Officer; Co-Incident Commander


Julie SInclair“I am most inspired by the teamwork I witnessed. People who barely knew each other were given new, unique and challenging assignments. Together, they designed and implemented new processes to support our patients with passion and thoughtfulness. It was inspiring and comforting to experience.”

— Julia Sinclair, MBA, Senior Vice President of Inpatient and Clinical Services; Co-Incident Commander


Ron Walls“My most indelible memory of the pandemic is rounding on the units where our COVID-19 patients were being treated and feeling so proud to see the awe-inspiring expertise, kindness, professionalism and teamwork as our clinicians and staff provided world-class care to patients with a life-threatening disease that didn’t even exist just a few months earlier.”

— Ron M. Walls, MD, Executive Vice President and Chief Operating Office


Maddie Pearson“I am so proud of the Herculean efforts by our teams to rapidly establish Special Pathogens Units and Intensive Care Units, care for all our patients and adapt to so many changes with respect to infection control as we learned more about the virus. Even in the face of such enormous challenges and uncertainty, our staff went above and beyond to support each other and care for our patients and their loved ones. The beautiful examples of compassion and humanity we witnessed during this time will be forever etched on my heart.”

Maddy Pearson, DNP, RN, NEA-BC, Senior Vice President, Clinical Services, and Chief Nursing Officer; Operations Section Chief, Incident Command

Brendan Russell“I will never forget the first time that I was present for an Operation Hope celebration. Seeing that patient, arms raised victoriously against the backdrop of dozens of staff and thunderous applause, filled me with great pride to be a part of this remarkable institution.”

— Brendan Russell, Executive Director, Emergency Medicine; Project Management Lead, Incident Command


Cheryl Clark“One of my greatest lessons from the COVID-19 equity response is how necessary it was to have worked within a team that was multidisciplinary, diverse, community engaged and supported by leadership. We accomplished a great deal together. If we hope to be effective at addressing inequities, we have to build and support the institutional structures needed to contribute perspectives and expertise that center equity for our patients and the communities we serve in all of our activities.”

— Cheryl Clark, MD, ScD, Hospitalist and Researcher; Equity, Diversity and Community; Health Response Team, Incident Command

Sunny Eappen“I will remember forever that my three kids came home from college with two other college friends from out of the country, and all seven of us have quarantined together for eight weeks.”

— Sunny Eappen, MD, MA, Chief Medical Officer; Medical Advisor, Incident Command



Erin McDonough“It’s widely known that the Brigham is great in a crisis. We’ve proven that many times over, and our response to this pandemic affirmed it. Despite the unknown, despite the fear, despite the many challenges, we once again came together to do everything possible for our patients and one another.  The unwavering compassion and commitment I witnessed every day made me feel safe and proud and so very grateful to be a part of this extraordinary community.”

— Erin McDonough, MBA, Senior Vice President and Chief Communication Officer; Public Information Officer, Incident Command

Bernie Jones“In a time of incredible isolation, one of the positive byproducts of the Incident Command was how it enhanced the relationships of an already very tight leadership team. The level of trust and faith we put in one another during these times is something I hope we can retain, along with the genuine friendship that came from working so closely during an otherwise traumatic and frightening period.”

— Bernie Jones, EdM, Vice President, Public Policy; Liaison Officer, Incident Command


Shelly Anderson “I first remember the fear that the initial New York City experience evoked. But then I remember the relief when we saw our peak of admissions flatten at a much lower level than we had anticipated. I will also remember feeling so much sadness for patients who didn’t survive the infection, as well as the joy of our first Operation Hope discharge. Overall, it has been surreal how the initial crisis, and even still now, has changed our workplace, community, nation and globe.”

— Shelly Anderson, MPM, Senior Vice President, Business Development and Innovation, and Chief Strategy Officer; Planning Section Chief, Incident Command

Garrett McKinnon“What I’ll remember most from this time is being so incredibly impressed by all our incredible colleagues across the organization. From senior leaders pivoting to oversight of unfamiliar functions practically overnight to staff across the hospital redeploying from their day jobs to serve in any roles were required to support our COVID response — the way that the Brigham rose to meet the challenge before us made me incredibly proud to be part of this organization.”

— Garrett McKinnon, Executive Director, Finance; Finance Section Chief, Incident Command

Kevin Giordano“In the face of extraordinary challenge, hardship and fear, our entire Brigham Health community came together to do what needed to be done. Providers selflessly took care of patients in need, staff voluntarily filled new roles and worked nights/weekends, and we completely reinvented the way that every employee works — in less than 30 days. All of this took focus, drive, courage, creativity and humility. It was terrifically inspiring.

— Kevin Giordano, MBA, FACHE, Senior Vice President, Clinical Services; Logistics Section Chief, Incident Command