Launching on Monday, Jan. 6, the Office of Mediation, Coaching, Ombuds and Support Services (OMCOSS) will provide education, services and resources to the Brigham Health workforce in support of building and sustaining trusting, respectful relationships. All services are voluntary for faculty, staff and trainees — each person is free to participate or decline without consequence.

This is the last of a four-part Brigham Bulletin series exploring the services that OMCOSS will provide. This week’s edition highlights Support Services.

What are OMCOSS Support Services?

Working with the Partners Employee Assistance Program, OMCOSS will connect workforce members to short-term counseling and other resources for all types of work/life, family or personal concerns. OMCOSS Support Services also include Peer Support and Crisis Response Support — programs that offer emotional support to clinical staff members following any challenging patient-related event.

When are Support Services helpful?

Support Services can be helpful when working through any difficult emotional issue, such as a family conflict, financial worries or challenges associated with caring for disabled or aging loved ones. Peer Support and Crisis Response Support can assist providers after a particularly difficult clinical case with an undesired or unexpected outcome.

To access OMCOSS services, call 617-525-9797 or email

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