OMCOSS logoLaunching on Monday, Jan. 6, the Office of Mediation, Coaching, Ombuds and Support Services (OMCOSS) will provide education, resources and services to the Brigham Health workforce in support of building and sustaining trusting, respectful relationships. All services are voluntary for faculty, staff and trainees — each person is free to participate or decline without consequence.

This is the third in a four-part Brigham Bulletin series exploring the services that OMCOSS will provide. This week’s edition highlights ombuds services.

What is an ombudsperson?

The ombudsperson serves as a highly confidential, informal and psychologically safe sounding board to help our workforce members clarify workplace concerns, identify goals and consider options in managing or resolving concerns. The ombudsperson reports back to the organization regarding broad trends, but he or she does not report on specific concerns or specific individuals. This reporting structure adds a level of confidentiality to the ombudsperson, making that office an ideal place to explore options, gain clarity and find potential pathways forward.

When is an ombudsperson helpful?

Any issue may be brought to the ombudsperson. This might include concerns related to the work/learning environment, job performance, retaliation or professional misconduct. The ombudsperson’s role is to listen and to help identify issues, goals and options. As with all OMCOSS services, the person seeking services will make their own decisions regarding next steps.

To access OMCOSS services, call 617-525-9797 or email