High-definition video of face-transplant surgery. Aerial footage of the helipad. Livestreamed events with hundreds of webcast viewers. These are just a few examples of the highly creative work produced by the Brigham’s Audiovisual Services (A/V) team in Office Services, which comprises several talented videographers, photographers, technicians and administrators who support every major service line and department.
“Our work is really fulfilling and fun,” said Peter Linck, manager of Office Services, which is part of Materials Management. “We get to work with so many people, and we also have a lot of creative freedom; when someone dreams up an audiovisual idea, we can help make it happen.”
And they do just that. Often spotted behind a camera or soundboard, the team supports dozens of events and multimedia projects in any given week. One moment, they could be broadcasting a hospital-wide event like Town Meeting or a tribute to the Rev. Dr. Martin Luther King Jr. from the A/V booth in Bornstein Amphitheater. The next, they could be filming neurosurgery cases in the Operating Rooms.
In addition to providing audio and video services, the team also assists the Brigham community with room reservations and event bookings. To make it easier for staff to determine the right venue for their event, the A/V team has made interactive, 360-degree online “tours” of many common meeting spaces, including the Zinner Conference Center and the Hale Building for Transformative Medicine.
When all-hands requests arise, Linck enlists the help of their colleagues in the Mailroom, which also sits under the Office Services umbrella, to assist with coverage needs. He noted that everyone on the team works to expand their skillset and is eager to lend a hand—including being willing, at a moment’s notice, to support press conferences and large events, such as the Magnet celebration and Discover Brigham.
Many A/V staffers began their careers in the Brigham’s Mailroom and have diverse professional and freelance backgrounds spanning television, photography and graphic design. Also noteworthy is the team’s retention rate. Many have been part of A/V for over a decade, with the longest-tenured member, John Bourque, coordinator in Office Services, celebrating 39 years at the Brigham.
Angel Ayala, senior technician in Office Services, credits Linck with reinforcing the Brigham’s culture of innovation, collaboration, excellence and treating setbacks as opportunities to grow together—fostering an environment that Ayala says inspires the team to do their best every day.
“We have a really great, understanding manager who supports our growth,” he said, adding that whatever technology and skills are needed for the job—such as video adapters, GoPros, software tools and HTML programming classes—Ayala and his teammates are given what they need to produce high-quality content and provide exceptional service to the Brigham community.
“Behind the Scenes at the Brigham” is a monthly photo series in Brigham Bulletin that provides a glimpse of the people whose everyday contributions help make the Brigham a world-class institution. Is there an individual or team you’d like to see featured? Send your ideas to BWHBulletin@partners.org.