Following a system-downtime event on Dec. 5 that affected Partners HealthCare institutions, including Brigham Health, Bulletin takes an opportunity to spotlight the Brigham’s computer technician team and its rapid responsiveness to everything from broken keyboards to unexpected outages.
Part of the larger Brigham IS and Partners IS teams, computer technicians comprise 22 full-time staff who rotate in shifts to cover the hospital seven days a week, 7 a.m.–midnight, and are also available on call.
When thinking about who best to service up to 18,000 computers and laptops across the main and distributed campuses each year, Bob Daley, a manager in Information Systems, looks for a strong willingness to learn, an autonomous work ethic and exceptional customer service skills.
Daley, who mentors several early-career professionals each year, noted that some of his team started as high-performing Year-Up interns. Founded in 2000, Year-Up is a national organization that helps underserved urban young adults transition from minimum-wage positions to careers they’re passionate about in just one year.
Computer technicians are here to support the Brigham Health community. For a computer-related problem, call the Service Desk at 617-732-5927, or look for the team members rounding the Brigham in their navy blue shirts and jackets and ask for help.