New Online Tool Helps BWHers Find and Fix Things

Mark Zhang displays FixIt on an iPad.

A new website is making it easier than ever for staff to locate resources at the Brigham.

Known as FixIt, the web-based tool, accessible on desktop computers and mobile devices at fixit.brighamandwomens.org, contains a catalog of contact information for several departments. With just a few clicks or taps, staff can quickly request services and assistance with various tasks from their desk or on the go.

For example, if an employee sees a spill or a patient room that needs to be cleaned, he or she can open FixIt to notify Environmental Services, which will then dispatch someone to address the issue – eliminating the need to remember or locate phone or pager numbers. There is also an option to attach a photo of the incident to the request.

The website provides easy access to an extensive array of BWH departments and services, including Information Services (IS), Security, environmental chemical waste collection, Interpreter Services, Audiovisual Services and more.

Mark Zhang, DO, MMSc, medical director of Digital Health Implementation, has worked closely with Adam Landman, MD, MS, MIS, MHS, chief information officer at Brigham Health, and staff from the Brigham Digital Innovation Hub (iHub) and Partners IS to develop FixIt. With support from hospital leadership, the project was driven by the need to create a mobile-friendly site that could function as a hub for finding the appropriate facilities and operations contact information at BWH.

“The main reason we created this was to help Brigham staff,” Zhang said. “If FixIt can add value to someone’s day and make life a bit easier for them, then I think we’re headed in the right direction.”

BWH at Your Fingertips

When ideas began flowing about how FixIt could best help staff, Zhang said the group was initially focused on creating a tool that could assist with fixing and cleaning physical objects or locations. But after further discussion among the development team and with other groups in the hospital, it was determined that FixIt could offer more. Since then, developers have also added shortcuts to additional resources, including cafeteria menus and a real-time tracking tool for Partners HealthCare shuttles.

Beverly Hardy, iHub innovation strategy manager, has been testing the site. As someone who regularly has requests related to Audiovisual Services and Environmental Services, Hardy anticipates it will be a great time-saver.

“I’m very excited to have FixIt in my pocket,” Hardy said.

Pete Linck, manager of Office Services, and Angel Ayala, senior technician in Office Services, are excited about FixIt because it will allow them and their colleagues to communicate and collaborate across departments more often. “These things contribute to maximizing who we are as a team at BWH,” Linck said.

George Player, vice president for Facilities and Engineering, said it has been enjoyable working with Zhang and the development team to build out the menu of services and contacts for his departments. The benefits go both ways, he added, noting that he has received feedback from his own team about how the site will help them in their roles as well.

“Many staff feel that FixIt makes it very easy to check if a maintenance request has been submitted,” Player said. “I look forward to the continued use and development of it.”

Zhang says he’s excited to receive more feedback about FixIt and added that the team will likely expand it to offer new and different features down the line. The plan is for FixIt to be integrated in a future Brigham native mobile app.

To submit feedback about FixIt or suggest future enhancements, email hzhang37@partners.org.

Tip: Save FixIt to Your Smartphone’s Home Screen

To get even faster access to FixIt, save a shortcut on the home screen of your Apple or Android mobile device.

Apple Devices

Open Safari and go to fixit.brighamandwomens.org.

Tap the “Share” button and select “Add to Home Screen.”

Tap “Add.”

You should now see an icon on your home screen. Tap it to launch FixIt.

Android Devices

Open Chrome and go to fixit.brighamandwomens.org.

Tap the menu button and select “Add to Home Screen.”

Tap “Add.” If another prompt appears, tap “Add Automatically.”

You should now see an icon on your home screen. Tap it to launch FixIt.

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