Are you ready for the Epic upgrade? The Partners eCare team will be implementing the Epic version 2015 upgrade on Saturday, Oct. 22. This update will introduce new features and functionality, as well as make the platform easier to use. Informational materials to help guide users through the most significant changes are available on the BWHC Communication and Training site.
BWHC will also move all Radiology appointment scheduling to Epic on Oct. 22 via a new module being added to Partners eCare. To avoid service interruptions and ensure a smooth transition to this new system, all staff who schedule Radiology exams must complete assigned eLearnings in HealthStream by Friday, Oct. 21 or prior to the next time they are on service.
Have You Heard About the Expert User Network?
Expert users will be available in all departments to assist PeC users who need support with upgrade-specific changes. If you need assistance after the Epic update is complete, contact the expert user in your department. Expert users will be wearing bright orange lanyards identifying them as a “BWHC Expert User.” If you cannot find your expert user, please follow the Issue Escalation Process found here or contact the Help Desk at 617-732-5927.