Every staff member, position and department at BWH affects at least one aspect of our institutional strategy. Here are a few examples of how different roles contribute to BWH’s areas of strategic focus, helping to ensure our success well into the future.


Advanced, Expert Care; Improve Health; Timely Access; Exceptional Experience; Highest-Quality, Safe Care: Provide patients and families with highly skilled, compassionate and patient-centered care. Follow best practices daily to improve quality (e.g., hand hygiene to reduce infection rates). Follow the principles of a Just Culture. Teach and mentor residents, fellows and other trainees.

Environmental Services Staff

Timely Access; Exceptional Experience; Highest-Quality, Safe Care: Keep patient rooms, hallways and public areas clean so that patients and their families are comfortable and safe from infection, falls and other issues and so that they receive care in a timely manner. Be timely in response to requests for action. Support each other and the care teams.


Scalable Innovation; Improve Health: Perform ground-breaking research; accelerate findings that improve health; and facilitate collaboration across teams and disciplines.

Food Services Staff

Timely Access; Exceptional Experience; Highest-Quality, Safe Care: Ensure meals are cooked to highest standards, in terms of both quality and food safety, and delivered on time. Support each other and the care teams.

Security Officer

Exceptional Experience: Provide a safe and secure environment for all patients, visitors and staff. Be approachable to all patients, visitors and staff.

Lab Technician

Timely Access; Highest-Quality, Safe Care: Collect and process lab specimens carefully and without delay so that care teams can communicate lab results to patients promptly and help them make informed decisions about their care.

Front Desk Staff

Timely Access; Exceptional Experience: Greet patients warmly. Ensure a prompt check-in process and be transparent with the patient if there are delays. Support each other and the care teams.

Finance Professional

Scalable Innovation; Highest-Quality, Safe Care: Find fiscally responsible opportunities to reinforce or strengthen our financial foundation in order to ensure the continued growth of patient care initiatives, ground-breaking research and infrastructure investments. Work to ensure proper payments are collected for services rendered.

Community Outreach Worker

Timely Access; Improve Health; Highest-Quality, Safe Care: Share Brigham’s expertise and compassionate care model with our local and global community, such as participating in violence prevention efforts and other public health concerns in Boston or medical missions abroad.

All Staff

No matter what your role is, everyone in the hospital can contribute to the goal of Affordability: Lowest Cost Possible by finding ways to improve productivity, reduce waste, add efficiencies and identify cost-saving measures. Everyone also plays a part in providing patients, families and visitors with an Exceptional Experience. This can be something as simple as looking out for patients and visitors who appear lost and offering to assist them.