BWH Security offers all employees a variety of training sessions on topics including workplace safety, crime prevention, general de-escalation and more. “The tips and techniques for personal safety that we teach here can be used both inside and outside of BWH,” said Richard Wong, Security training manager.

BWH Bulletin spoke with Wong, who oversees all of the trainings below, to learn more about each offering.

Workplace Violence: one-hour in-person detailed look into different categories of communications, including personal space, eye analysis, gestures and behaviors; various methods of de-escalation; and resources available. This also includes discussions about example situations.

Patient/Visitor De-Escalation: 45-minute in-person training primarily for administrative and outpatient staff that includes a detailed look into physical communications (reading body language) to decipher the level of threat to safety, as well as discussions of example scenarios.

S.A.F.E. De-Escalation: 45-minute in-person training for inpatient staff that includes the S.A.F.E. Response for de-escalating a potential safety threat, as well as discussions of example scenarios.

Management of Aggressive Behavior (MOAB) Introduction: three-hour in-person MOAB training, including the causes and effects of escalation, as well as hands-on techniques, such as body language deciphering, planning for immediate egress and blocking stances.

Active Shooter Video and Discussion: 30-minute in-person training that includes a 10-minute video and an opportunity to ask questions about the video, preparedness or any other concerns.

General De-Escalation: five-minute general training about de-escalation techniques in HealthStream (accessible at any time via

Crime Prevention: 15-minute in-person training on the fundamentals of “street smarts,” including how to stay safe while riding the MBTA, getting to your car, walking down the street and at home.

Workplace Safety: 15-minute in-person training about basic safety within the workplace, such as ID badge information, locking valuables, access control, how to call Security and how to respond to a disgruntled person.

Emergency Codes: 15-minute training on HealthStream that discusses the different codes used on campus (accessible at any time via

Counterfeiting: one-hour in-person training on identifying and handling counterfeit money and how to respond, including hands-on teaching and video viewing.

With questions or to schedule a training class for your department or team, contact