Partners Urgent Care opened its first urgent care center last year in Brookline’s Coolidge Corner. Two additional centers opened this past December at 11 Mt. Auburn St. in Watertown and 71 Needham St. in Newton.
Partners Urgent Care is a collaboration between Partners and MedSpring Urgent Care—a national urgent care provider that focuses on delivering excellent medical care, convenient service and value to patients. In addition to the Boston-area sites, MedSpring operates more than two dozen urgent care centers in Austin, Chicago, Dallas-Fort Worth and Houston.
The centers offer patients affordable, high-quality health care alternatives to emergency rooms. They also support primary care physicians whose patients need non-emergency care after normal office hours.
“We had 15 patients on our first day,” said Julia Sinclair, MBA, senior vice president of Clinical Services at BWH and executive administrator of Partners Urgent Care, referring to the Coolidge Corner location. “The average daily volume in September was 29 patients per day; by December, it was 47 patients per day. We are hearing that patients appreciate the comfort of the facility, as well as the convenience, both in terms of location—it’s right in front of an MBTA Green Line stop—and efficiency—they appreciate being able to be seen quickly.”
Partners Urgent Care centers provide medical care to adults and children over 1 year old. Physicians are on-site from 9 a.m. to 9 p.m. every day, including weekends and holidays. Providers treat a wide range of illnesses and injuries, from coughs and colds to cuts and broken bones. All centers are equipped with digital X-ray and on-site lab capabilities in addition to occupational health services. Also offered are amenities such as free Wi-Fi, snacks and beverages and children’s activities.
Walk-ins are welcome and same-day appointments are available. Patients covered by most commercial and public insurance plans can be seen at any Partners Urgent Care location. The center is open to everyone, however, not just existing Partners patients.
All locations are operated under the clinical and quality oversight of Partners HealthCare, BWH, MGH and MedSpring. Patients who require follow-up can receive care elsewhere within the Partners system or be referred back to their primary care physician or another health practice or community health center.
Partners Urgent Care expects to open additional centers in Eastern Massachusetts in the coming year. For more information, visit partnersurgentcare.org.