BWH Security recently welcomed two additional community service officers to the team. Olga Davidson and Ryan Cotter join Ryan Carvalho, who began in the community service officer role last year. The addition means that there is now a dedicated officer for all three shifts.

Community service officers patrol all inpatient units in the Tower, Connors Center for Women and Newborns and Shapiro Cardiovascular Center for the entirety of their shift, serving as a resource for BWH’s care teams. The officers are available to answer questions about security and functions and to test systems and equipment, including panic buttons.

Bob Donaghue, operations manager for Security and Parking, said BWH has been working to increase the Security team’s visibility on campus after an in-depth assessment of BWHC’s security program by Healthcare Security Consultants, Inc., last year. The BWH community service officer program was created as a result of the assessment.

“After a successful pilot phase, we are very grateful that these two new positions have been created,” Donaghue said. “These officers make great additions to our Security team and to the hospital, and they will be an excellent resource for all staff.”

Staff should report safety concerns by telling a manager or calling Security at 617-732-6565. For non-urgent concerns, email