Team-Based Care for the Betterment of Patients

BWHers Share Their One Shining Moments
BWH Bulletin’s year-end issue is a time to highlight BWHers’ proudest moments from the past year. We asked you to share one BWH-related memory from 2015 that was meaningful to you, and you offered touching stories about colleagues, patients, families, events and milestones that inspired you. We hope you enjoy these remarkable moments.

Lori TishlerA woman appeared in my office in distress. She was terrified and didn’t know what to do. I didn’t know what to do, either. But I knew who would: a social worker. I brought her to the Social Work team, which helped her come up with a plan to address her concerns.

Another patient started taking her medicine and was at target for her treatment plan. Why? Regular meetings with our pharmacist convinced her that she wanted to live healthily.

I could keep sharing stories. The family meeting supported by the geriatrician, organized by the CMP nurse, including three different specialties; the connections made by a medical assistant or a nurse; the communication between home health care and us for a demented woman; medical treatment of alcohol use disorder. These are my stories, but they could have happened to any patient in the Jen Center. This is team-based care.

Teams share their strengths and knowledge to bring patients to a new level of care. Warmly handed from one caregiver to the next, the patient learns that he or she has not just a medical provider, but a group of people who can gather together, brainstorm, use their skills and provide so much more than a consultation or a checkup.

This doesn’t happen by accident. This happens because of hard work, dedication and efforts to understand each other’s roles and responsibilities. It is also a product of deep respect for each other and for our patients. In this season of giving, I am so thankful for what each member of our team does for our patients, and for each other.

Lori Tishler, MD
Medical Director, Jen Center

View all One Shining Moments

One Response to “Team-Based Care for the Betterment of Patients”

  1. Carole Dowd, Newton-Wellesley Hospital!

    I second that! I, too ,learned how to give of myself from the Jen Center family! And even though I am at a sister institution now, I will look back with the fondest of memories of the family atmosphere of the Jen Center!

    Reply

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