As part of BWH’s ongoing efforts to improve the experience of patients, families and visitors, the hospital recently began upgrading its way-finding signage. Overhead directional and elevator identification signs at BWH are being replaced on the main and lower Pike and in the Shapiro Cardiovascular Center. The installation of new wall directories, maps, directional signs and exterior signage will follow.
The elevators are now identified with letters, and elevator locations are clearly identified on overhead signage when walking down the Pike. New maps and visitor passes, which are available at reception desks, will show the elevator lettering system. During the transition, former elevator names will be displayed on signs next to elevator cabs.
With the new simplified system, patients only need to remember one letter (the elevator letter) and one number (the desired floor).
Before the upgrade, the old numbering system began at Shapiro and ended at the 15 Francis St. lobby and could not accommodate new and future buildings. The new system allows for expansion of way-finding into the hospital’s new facilities.
Employees are asked to assist patients, families and visitors in adjusting to the new system and finding their way. The signs are temporary but will be made permanent in about a year. Comments and feedback are welcome and will be helpful in making improvements and adjustments.
Email your feedback or questions to BWHwayfinding@partners.org.