BWH was recently announced as a 2014 Press Ganey Guardian of Excellence Award winner for Patient Experience in Urgent Care.
On Jan. 22, the Guardian of Excellence Award was presented to the Urgent Care Center (UCC) team at Brigham and Women’s/Mass General Health Care Center in Foxborough by present and past UCC Medical Directors Calvin Brown, MD, and Chris Baugh, MD, MBA.
To qualify for this award, an organization must rank in the top 95th percentile in overall patient experience ratings based on Press Ganey’s quarterly reports during the course of the award year, which was from May 2013 to April 2014. Press Ganey is a survey vendor that focuses on health care performance improvement solutions and performs analytics for partnered health care organizations.
“This award is a wonderful testament to how we approach patient care and truly value the overall experience that patients have when they walk through our doors,” said Brown. “It never ceases to amaze us how everyone continues to uphold such high standards in the face of increasing patient volume and complexity.”
Added Cynthia Peterson, MBA, executive director of Brigham and Women’s/Mass General Health Care Center: “This national recognition from the well-regarded Press Ganey organization is further proof that BWH has one of the best urgent care teams in the nation. The Foxborough UCC team has enthusiastically embraced the award.”