Launching on Monday, Jan. 6, the Office of Mediation, Coaching, Ombuds and Support Services (OMCOSS) will provide education, resources and services to the Brigham Health workforce in support of building and sustaining trusting, respectful relationships. All services are voluntary for faculty, staff and trainees — each person is free to participate or decline without consequences.

This is the second in a four-part Brigham Bulletin series exploring the services that OMCOSS will provide. This week’s edition highlights coaching. Read last week’s story on mediation.

What is coaching?

Coaching is an informal, confidential and voluntary process designed to help Brigham Health faculty, staff and trainees identify, reflect on and achieve their professional and personal goals. The coach and coachee collaborate in a relationship-centered, results-oriented partnership. They co-create an action plan focused on the needs of the individual. Coaching nurtures the enhancement of self-directed learning and the personal and professional growth of the coachee.

Participation in the OMCOSS coaching process is not connected to an employee’s human resource file or employment record.

When is coaching helpful?

Coaching can help people gain new perspective on what is possible in their professional or personal lives. Perhaps someone feels frustrated within certain relationships, is struggling to achieve a goal or is just feeling stuck. Coaching can help provide the structure, personal accountability and support needed to gain forward movement and effectiveness.

Learn more about OMCOSS on PikeNotesAccess OMCOSS services by calling 617-525-9797 or email