As we reflect on the past year, we can proudly say we’ve kept our word — delivering the highest-quality, accessible interpreting and translation services to our patients, their families and our workforce. In FY 2020, we set a new record by helping over 131,000 patients. Throughout the pandemic, we teamed up with our Brigham colleagues, providing crucial interpreting services in-person, virtually and through technological innovations; we translated hundreds of documents and communications to support COVID testing sites, the implementation of hospital policies for hand hygiene, social distancing, visitations as well as COVID-related research. We’re a unique group of professionals and always there when needed.
Yilu Ma, MS, MA, CMI
Director, Interpreter Services